We understand that weather can be unpredictable, and we want to ensure your event is safe and enjoyable. Here’s our weather policy:

RAIN CANCELLATION POLICY

• 100% Refund: You’ll receive a full refund if The Weather Network forecasts 5mm or more of rain during your selected event times.
• Notification: Please submit the Weather Cancellation Request Form  at least 72 hours before your rental start date to request a weather-related cancellation.

GENERAL WEATHER GUIDELINES

• Monitor the Forecast: Weather can change quickly. Please monitor the forecast closely 72 hours before your event.
• Rescheduling: If weather conditions prevent safe setup and operation, we’ll work with you to reschedule for an alternative date (same or following week).
• Refunds: If rescheduling isn’t possible due to 5mm+ rain during your event, you’ll receive a full refund.
• Location Variability: Weather can differ from location to location. We may deliver even with light rain or brief weather disruptions, as these often pass quickly.
• Safety First: We prioritize safety. If we believe conditions are unsafe or you won’t get your money’s worth, we’ll contact you via text or phone.
• On-Site Decisions: Once we arrive, the full rental price is payable, regardless of usage time.
• Cancellation Rights: We reserve the right to cancel due to high winds (over 24 km/h), rain, or thunderstorms, as these pose safety risks.
• Driver Discretion: If it’s actively raining, winds are above 24 km/h, or temperatures are below 5 degrees Celsius upon driver arrival, setup may be refused.
• Child Safety: We will not compromise child safety.

WIND POLICY

• No Use in High Winds: Do not use the inflatable in winds of 24 km/h or more.
• Time to Deflate: Allow sufficient time for deflation.
• Backyard Protection: Backyard settings may offer wind protection, but adult supervision is essential.
• Manufacturer Guidelines: Follow all safety guidelines provided by the manufacturer.
• Monitoring Wind Speeds:
  • Continuously monitor wind speeds.
  • 24 km/h winds can straighten flags and shake branches.
  • Dust and debris will be airborne.
• Immediate Shutdown: If winds reach or exceed safe operating guidelines, shut down immediately.
• No Inflation in High Winds: Do not inflate until winds drop below 24 km/h and it’s deemed safe.
• Gusty Conditions: Deflate at the supervisor’s discretion in gusty or unpredictable winds.
• Follow Instructions: Users must follow all instructions from the supervisor.
• Violation Consequences: Violations may result in rental termination and forfeiture of fees.

INCLEMENT WEATHER PROCEDURE

• Immediate Safety: If children are in danger, take action to secure them indoors.
• Communicate with Children: Explain the situation and why they need to exit.
• Reassurance: Reassure them that you’ll help them exit safely.
• Make it Fun: Use games to help them exit.
• Monitor the Weather: Keep an eye on the situation.
• Power Off: If the weather worsens, turn off the blower.
• Deflation: Use the blower’s power switch and open zippers for rapid deflation.
• Post-Weather: Once safe, restart the blower and dry the inflatable.