Yes, the rental price includes the bouncy castle, delivery, set up, and take down. You can review our Delivery Zone Map.

No, your rental time won’t be affected!

We arrive early to set up, ensuring you get your full rental time to enjoy. To efficiently manage multiple events, we carefully schedule deliveries and pick-ups.

• During busy periods, we may deliver up to 6 hours early at no extra cost.
• Your pick-up time on the invoice remains the same, though we may collect the rental up to 24 hours after your scheduled time—also at no extra charge.

However, we only guarantee the rental period stated on your invoice.

That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 24 hours in advance. If this is the case, we will call the day before to manage your event.

That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 24 hours in advance. If this is the case, we will call the day before to manage your event.

Payment Options

You can make a secure payment by credit card through our website or via e-transfer to payments@bouncewithme.ca. If paying by e-transfer, please include your order number and contact us in advance for a password.

Full payment must be received within 48 hours of the booking to to avoid delays, as our drivers follow a tight schedule.

We understand that cancellations happen. Our policy is designed to be clear and straightforward. For full details, please visit our Policies Page.

To reserve your order, a 25% minimum payment is needed then the balance due 10 days prior to the event date unless credit terms are in place.

• If you cancel at least 10 days before your rental date, you can get a full refund.
• If you cancel between 2-9 days prior, you’ll receive a rain check valid for 1 year.

Our bouncy castles generally range from 12×12 feet to 15×15 feet. Each castle has specific space requirements for safe setup and operation.

This includes room for staking, the blower unit, and ensuring the castle doesn’t rub against walls, fences, or trees, which could cause damage. The dimensions listed with each castle on our website account for these necessary clearances. We strongly encourage you to measure your intended setup area to confirm a proper fit. If your yard has stairs or multiple levels, please call our office to discuss your specific setup needs and available options.

We typically set up on grass, which is our preferred surface for its safety and cushioning. We can also set up on dirt, asphalt, or concrete. However, we cannot set up on any rocky surfaces. The constant friction from rocks will cause excessive wear and tear, and potentially damage the vinyl material of the bouncy castle.

We understand accidents can happen. You are responsible for damage resulting from misuse, negligence, or failure to follow our safety guidelines (e.g., operating in high winds). We are responsible for normal wear and tear. We inspect each unit before delivery to ensure it’s in good condition. To avoid potential liability, please carefully review and adhere to the safety rules provided, which you will sign off on. These rules are designed to help you operate the bouncy castle safely.

For your protection, we hold a $4 million public liability insurance policy against faulty equipment. We advise that you also secure personal liability insurance when supervising the equipment yourself.